FAQs

Shipping

How can I change my shipping address?

By default, the last used shipping address will be saved into to your Store account. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

What regions do you ship to?

Region 1;

Dagoretti North – Gatina / Kawangware/ Kilileshwa / Kilimani
Dagoretti South – A.S.K. Showground/ Adams Arcade / Dagoretti Corner/ Mutu-ini/ Ngand’o/ Riruta / Waithaka/ Ruthimitu/ Wanye
Embakasi Central – Chokaa / Kayole / Komarock / Donholm
Embakasi East – Embakasi / Utawala/ Njiru / Mihang’o / Ruai
Embakasi North – Dandora / Kariobangi North
Embakasi South – Bunyala Road / South B/ Imara Daima / Kware / Kwa Njenga / Kwa Reuben / Pipeline/ Landimawe
Embakasi West – Kariobangi South / Mowlem / Umoja
Gigiri – Gigiri / Kyuna / Spring Valley
Kamukunji – California / Eastleigh North / Eastleigh South / Madiwa / Pumwami/ Airbase
Kangemi – Lower Kabete / Kangemi
Karen
Kasarani – Clay City / Kasarani / Mwiki
Kibra – Jamhuri / Laini Saba / Lindi / Makina / Sarangombe / Woodley
Langata – Dam Estate / Nyayo Highrise/ Mbagathi Way / Ngumo/ Nairobi West / South C/ Otiende / Southlands / St Mary’s
Makadara – Bahati / Hamza / Harambee / Makongeni / Maringo / Viwandani
Mathare – Hospital / Huruma / Kiamaiko / Mbatini / Mlango Kubwa / Ngei
Nairobi Central (CBD / Town only)
Roysambu – Githurai / Kahawa Sukari / Kahawa Wendani/ Kahawa West / Roysambu / Zimmerman
Ruaraka – Babadogo / Lucky Summer / Mathare North / Survey / Utalii
Starehe – Kariokor / Ziwani/ Ngara / Pangani
Upperhill – Community / Hospital Road / KNH/ Elgon Road / Lower Hill / Kiambere Road / Mara Road
Westlands – Kikuyu / Mountain View / Wangige/ Highridge / Parklands

Region 2;

Kajiado North – Kitengela
Kajiado North – Ongata Rongai
Juja, Ruiru, Thika Town, Machakos Town
Kabete – Gitaru/ Muguga/ Nyadhuna/ Kabete/ Uthiru
Kiambaa – Banana Hill/ Cianda/ Karuri/ Kiamba/ Ndenderu/ Muchatha/ Kihara/ Ruaka
Kiambu – Garden Estate / Thome Estate 1& 2 / Marurui / Mirema Drive/ Kenya Forestry Services / CID HQ / Ridgeways/ Kiambu Town / Githunguri/ Muthaiga North / Muthaiga/ Nova / Kirigiti / Ndenderu/ Runda / Fourways / Edenville/ Thindigua / K.I.S.T / Morning Star / Windsor
Mavoko – Athi River / Syokimau / Mlolongo

Region 3;

Kisumu Central – Railways / Migosi / Kaloleni / Kondele / Nyalenda B
Kisumu East – Mamboleo / Manyatta / Nyalenda A / Nyamasaria
Kisumu West – Kicomi / Pipeline / Bandani / Brightlight / Kisumu International Airport
Changamwe, Jomvu, Kisauni, Likoni, Mvita, Nyali
Nakuru Town East – CBD / pipeline/ Barnabus / Umoja 1
Nakuru Town West – Langalanga / Kaptembwa / Ngata bridge / Kiamunyi
Eldoret Central – Iten Road / Kimumu / Sogomo / University of Eldoret
Eldoret East – Nairobi Road / Kisii University / Kapsoya / Poa Place / M.T.R.H
Eldoret North – Uganda Road / West Indies / Road Block / Moi Universty West Campus / Tairi Mbili / Maili Nne
Eldoret South – Kisumu Road / Elgon View / Langas / Kapseret / Eldoret Intl Airport
Eldoret Town

Region 4;

Kieni – Mweiga/ Mwiyogo / Endarasha / Gakawa / Gatarakwa / Mugunda / Naro Moru / Kiamathaga / Thegu River
Mathira – Iria-in / Kirimukuyu / Konyu / Magutu / Ngorano/ Karatina – Commercial Ward / Hospital / Market / Railway / Residential Ward / Stadium
Nyeri Town – Chania / Kamakwa / Karia / Mukaro / Nyeri Central/ Gatitu / Muruguru/ Kiganjo / Kirichu/ Nyaribo

Region 5;

Baringo, Bomet, Bungoma ,Busia, Elgeyo-Marakwet,Embu, Isiolo, Kajiado, Kakamega, Kericho, Kiambu, Kilifi, Kirinyaga, Kisii, Kisumu, Kitui, Kwale, Laikipia, Machakos,Makueni, Meru, Murang’a, Nakuru, Nandi, Narok, Nyamira, Nyandarua, Nyeri, Samburu, Siaya, Taita-Taveta, Tana River, Tharaka-Nithi, Trans-Nzoia, Uasin Gishu, Vihiga

Region 6;

Garissa, Homa Bay, Lamu, Mandera, Marsabit, Migori, Turkana, Wajir,West Pokot

How do I know that the items are genuine?

We purchase all items legitimately from the maker or regarded wholesalers.

Is an account mandatory?

No. You can shop without an account. You will need to create an account in order to check out and also to view your Order History. This is to protect your privacy.

Payments

What are the payment methods available?

At the moment, we only accept Credit/Debit cards and m-pesa payments.

Why do I need to pay upfront?

As your request will be conveyed to someone else who won’t be paying, it is important to get forthright installment to affirm that the request is a genuine one preceding we measure it.

Returns

How do you guarantee my delivery?

Greenscope Horticulture works an unconditional promise strategy whereby a requesting client from our web based shopping webpage, will get a refund on the sum spent in full if any of the underneath applies:

1.If a client request isn’t conveyed inside the imparted conveyance time by our Customer Care group.

2.On the off chance that the things a client requested are harmed or not according to their detail.

I received the wrong product from what I ordered.

1.Item ought to be come back without any harms (no scratches or modification) with labels and names joined. This ought to incorporate all extras the thing was sold with.

2.Proof of procurement – the record gave over to you on conveyance. (Greenscope Horticulture Receipt)

3.Original bundling – the producer bundling.

4.Any free special things – gifts or extras conveyed with the bought thing.

I received a physically damaged product.

1.Item ought to be come back without any harms (no scratches or modification) with labels and names joined. This ought to incorporate all extras the thing was sold with.

2.Proof of procurement – the record gave over to you on conveyance. (Greenscope Horticulture Receipt)

3.Original bundling – the producer bundling.

4.Any free special things – gifts or extras conveyed with the bought thing.

I received a product with missing parts or accessories.

1.Item ought to be come back without any harms (no scratches or modification) with labels and names joined. This ought to incorporate all extras the thing was sold with.

2.Proof of procurement – the record gave over to you on conveyance. (Greenscope Horticulture Receipt)

3.Original bundling – the producer bundling.

4.Any free special things – gifts or extras conveyed with the bought thing.

Returns Process. What happens next?

1.We urge our clients to call our Customer Care Line on to make a return demand inside 7 days from date of conveyance. Or on the other hand visit our site. (We are accessible Mon-Fri 8am-8pm and Saturdays, Public Holidays 9am-3pm)

2.Once the return demand is recieved and effectively approved against our merchandise exchange, we will orchestrate assortment of the thing by one of our drivers. This is typically done inside 1-2 days from the date the return demand was made.

3.Pick-up of the item will be done from the site it was at first conveyed to. On the off chance that the thing was conveyed to one of our Collection Centers or Greenscope Horticulture Agent, as a Customer, you will be needed to restore the thing to this area to empower us to gather it. On the off chance that the thing was home conveyed, we will gather it from the client’s premises. Our client care group is consistently accessible to help in the event of any difficulties.

4.We will at that point direct a quality check on the item to guarantee it conforms to our merchandise exchange. Now, an item can pass quality check or fail the quality check.

5.If the item fails the quality check , this implies it didn’t fulfill all the conditions to warrant a fruitful return (models: thing gave indications of earlier use, unique bundling not accessible, proof of physical adjustment of the thing). In this occurrence, our client care group will call the client clarifying the purposes behind the failed quality check and from that point the item will be back to the client at a similar area that it was picked from.

6.If the thing passes quality check, our client care group will at that point call the client to affirm the subsequent stage of activity, which is either discount or put in another request for a similar sum paid in the first request.

7.We constantly track all profits and utilize this data to improve our item quality and cycles. Consequently, guaranteeing that we generally offer the greatest items to our clients.

Exclusions on returns;

1.Returns of items not purchased from Greenscope Horticulture.

2.Returns due to product not meeting Customer expectation or Confusion.

3.Returns since the Customer needs the money for other uses.

4.Returns since the Customer has found a cheaper product elsewhere.